Privacy Policy

Privacy Policy

Introduction

Welcome to https://hot-air-balloon-trip-dubai.terratrek.net! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we handle data collected from our website, applications, services, and products, in alignment with various global privacy laws.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://hot-air-balloon-trip-dubai.terratrek.net
  2. Mobile applications and software we develop or partner with
  3. Online services and products offered through our platform
  4. Interactions on our social media channels linked to this policy

Please note that this policy does not extend to third-party websites, applications, or services accessed through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy guides how we interact with users when:

  1. You sign up as an authorized user to access our applications and services
  2. You visit our website or engage with content on linked pages
  3. We communicate with you via email, phone calls, SMS, or newsletters

Personal Data Collection

We collect various types of personal information for different purposes, including:

  1. Account Information: Details required to set up and manage your user account, such as name, username, and password.
  2. Payment Information: Credit card details, billing addresses, and payment history when you make a transaction through our platform.
  3. Financial Information: This includes bank account numbers, investment portfolios (if shared), or other financial records relevant to services we provide.
  4. Purchase Information: Details about your orders, products purchased, and any additional services availed of on our site.
  5. Mobile Device Identifiers: Unique identifiers like IP addresses, device IDs, and mobile network information for analytics and service improvement.
  6. Location Data: Your geographic location data when you interact with our services or access location-based features.
  7. Feedback: Comments, reviews, and responses provided by users to enhance our products and services.
  8. Social Media Information: If you choose to connect your social media accounts, we may collect data from these platforms as permitted by their privacy settings.
  9. Product Information: Details about the products you show interest in or purchase on our site.

We gather this information through various means: user input forms, account setup processes, online interactions, and automated technologies (like cookies and tracking pixels). Additionally, third-party services may share personal data with us, adhering to their privacy agreements.

Cookies

We use cookies to enhance your experience on our website and for analytics purposes. Cookies are small text files stored on your browser that serve different functions:

  1. Strictly Necessary: These ensure basic functionalities of our website, such as remembering user preferences and maintaining session data.
  2. Preference: Cookies in this category remember your choices and settings to provide a personalized experience.
  3. Analytics: We use analytics cookies to collect aggregated data about how visitors use our site, helping us understand user behavior and improve performance.

Users have control over non-essential cookies through our built-in Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purpose it was collected for, or as required by law. Once the retention period expires or when the purpose is achieved, we delete or anonymize your data. This process ensures that your information remains secure and is not retained beyond its original use case.

Security Measures

We have implemented robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include:

  1. Encryption of data during transmission and at rest.
  2. Secure third-party processing partners who adhere to strict privacy and security standards.
  3. Regular security assessments and updates to identify and mitigate potential risks.

Children’s Privacy

We do not intentionally collect personal information from children under the age of 18. If you are a parent or guardian and believe we have collected data from your child without proper consent, please contact us, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your location, you may have specific rights regarding your personal data:

  1. Access: The right to request access to the personal data we hold about you.
  2. Rectification: The ability to ask for corrections or updates if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Under certain circumstances, you can request the deletion of your personal information.
  4. Restriction: Limiting our use of your data in specific situations.
  5. Portability: The right to receive your personal data in a structured format, portable across different systems.
  6. Objection: Opposing the processing of your data for specific or all purposes.
  7. Non-Discrimination: You have the right not to be subject to automated decision-making that significantly affects you.
  8. Appeals and Complaints: The right to lodge a complaint with a supervisory authority if you believe our handling of your personal data is unfair or unlawful.

To exercise any of these rights, please reach out to our privacy team through the contact details provided below.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal compliance. Any modifications will be posted on this page, and we encourage you to review it regularly.

Contact Information

For any queries related to privacy, data requests, unsubscribes, or complaints, please contact us: